Customer Satisfaction

Your satisfaction is very important to us. If you are not entirely happy with our products or service, please get in touch with us at support@genetmodels.com so we can work with you to make things right.

Returns and Refunds

If we mispacked an order or you received defective merchandise, please contact us immediately at support@genetmodels.com so we can make things right. In some cases, we may also request photographic evidence of defective merchandise or shipping damage in order to improve our quality assurance methods.

Credit Card Security

Your credit card data is handled safely and securely from start to finish. Your connection to our store is secured by 256-bit SSL encryption during the entire shopping experience, and we've also partnered with Stripe, a Level 1 PCI certified service provider.

Privacy Policy

As part of the checkout process, we may ask for your name, an email address, a billing and/or shipping address, and an optional phone number. This information is used only to complete the transaction, ship your orders, and to keep you updated on the status of your order. We do not share this information with any third party who does not have a direct role in fulfilling your order and making sure it shows up on your doorstep.

Spam Policy

We do not send out unsolicited emails, newsletters, or other marketing materials. You will always be given the opportunity to opt into any marketing we do on your own terms and by your choice.